The Program’s three-tier structure is a progressive means of rewarding your commitment to the Partner relationship
and driving growth.

Each Partner earns a standard discount on Milestone products based on their tier.Each tier has a minimum requirement to qualify. Earning an upgrade to the next tier means getting a greater discount for purchasing Milestone products.

The more you invest in the Milestone relationship and success, the more you receive in benefits.

All Milestones Partners are eligible to sell Milestone XProtect Express+ products.

XProtect Express+ is video management software (VMS) for smaller, single-site companies with light live video monitoring needs. These support up to 48 cameras and can integrate with existing operations, such as access control and people counting.

Access to XProtect Express+ provides you with a strong foundation for building a productive and successful Milestone business.

All Milestones Partners are eligible to sell Milestone XProtect® Professional+ products.

XProtect Professional+ is IP video management software (VMS) designed for mid-sized businesses, supporting an unrestricted number of cameras, devices and servers. With multi-layered maps and full alarm management capabilities, operators have a complete overview of the entire installation..

Access to XProtect Professional+ provides you with a strong foundation for building a productive and successful Milestone business.

As a Partner you are eligible for not-for-resale demonstration licenses. Demonstration licenses are intended for training and sales and allow you to get familiar with Milestone products and demonstrate the capabilities of XProtect to customers. These licenses are granted on a case-by-case basis. The number of the licenses granted varies based on which tier you are in; eligibility and requirements are available in your MyMilestone account. Not-for-resale demonstrations are for internal use only. No other uses are authorized.  

All Milestones Partners are eligible to sell the Milestone Husky IVO™ series of video surveillance appliances. 

Milestone Husky IVO is the optimal video surveillance appliance for Milestone XProtect®. The support, the easy installation, and the products themselves work together to ensure you get the most out of your video management solution. 

Access to the Husky IVO series provides you with a strong foundation for building a productive and successful Milestone business.

All Partners enrolling in the new Program with the relevant certifications will get access to sell the full Portfolio, including all XProtect Products, if they have acquired the Milestone Certified Design Engineer and Milestone Certified Integration Technician certifications. 

This enables you to create video technology solutions on an exceptional foundation. You will be able to deliver a solution of any size — whether for a small flower shop with a few cameras, or an airport with 1,000+. The full Milestone Product range lets you build the best solution for your customers’ needs — to drive revenue growth and create greater customer outcomes.

*Authorized Tier partners get access to sell the full product portfolio, provided they have valid certifications of:

• Milestone Certified Design Engineer (MCDE)
• Milestone Certified Integration Technician (MCIT)

Premier or Advanced Partners are eligible for project discounts on top of their standard tier discount. Project discounts come with conditions and limitations.

*Authorized Tier Partners who have completed Milestone Certified Design Engineer (MCDE) and Milestone Certified Integration Technician (MCIT) certifications, are now eligible to request project discounts and could receive discounts beyond their standard discount.

As a Premier or Advanced Partner, you are eligible to participate in Milestone’s periodic special promotions and incentives for selling certain products.

As a Premier or Advanced Partner, you’ll receive priority access to technical support. Milestone Technical Support uses a decision matrix to prioritize incidents. Your technical support case will be prioritized based on your tier and the incident severity.  

For end-users who subscribe to Premium Care, reported incidents are prioritized according to severity regardless of the tier (you must supply the Premium Care Subscription ID number when submitting the support request).

As an Advanced or Premier Partner you are eligible to have you company listed in the Milestone Partner Locator — the “Find a reseller” web page. 

Your Partner status, acquired technical qualifications, and contact information will be visible to customers, with a link to your Milestone Technology Partner Finder profile if you have created one. Here you can provide customers with information such as the solutions, support, and services you offer, and your experience and capabilities across products and industries.

All Partners may request support from the Milestone Global Bid Desk. However, Premier Partners have priority access. 

The Global Bid Desk is a team of Proposal Management Professionals that implements APMP (Association of Project Management Professionals) best practices, processes, and tools. These tools and expertise are available to support you in building proposals and automating the tender development process.

To accelerate growth for our Partners, Milestone has created the Revenue Goal Accelerator Program that incentivizes meeting and exceeding sales growth targets.

This is exclusive to Premier Partners; those that meet or exceed growth targets receive a back-end rebate based on all your Milestone product sales for the year. The more growth you achieve, the more you earn in Accelerator rebates. More details are available in the Revenue Goal Accelerator Program section.