SureView Response

SureView Response is a single interface for coordinating real-time response in any SOC.

Updated on Friday, August 18, 2023
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SureView Response provides a single interface to coordinate every alarm & event that comes into your SOC—from any system or device. Seamlessly integrated with video & alarms from your Milestone systems, operators process events quickly, consistently, and securely: delivering better security outcomes
Technology Partner
Milestone Verified
Up to 1000 +
What is needed

From SureView Systems

  • SureView Response
  • Milestone Integration

From Milestone Systems

  • Milestone XProtect

Featured content

Customer Stories
Case Study: Paramount
Paramount Pictures security command center utilizes SureView to quickly respond to events.
Case Study: AAA
AAA uses SureViews open platform to improve the efficiency of their security operations & seamlessly
Case Study: Critical Infrastructure - Water
This critical infrastructure provider monitored more alarms without increasing costs using SureView.
Case Study: Critical Infrastructure - Energy
Critical Infrastructure provider expands monitoring with no additional costs with SureView.
Case Study: Global Technology Company
Using SureView this Global tech company reduces response time by 92%.

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Overview
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How to install
Overview

SureView Response - SureView Response is a single interface for coordinating real-time response in any SOC.

SureView Response provides a single interface to coordinate every alarm & event that comes into your SOC—from any system or device.

Everything needed for efficient response is right there—geospatial mapping, action plans, nearby camera call lists, etc. Alarms are automatically grouped and prioritized so operators receive the urgent ones first. Every event is handled in a similar, consistent way, driving productivity and improving security outcomes.

With the Milestone integration, SureView Response is able to connect to any Milestone Camera & receive any Milestone alarm across any number of Milestone systems.

SureView makes it easy to:

Standardize response across systems, processes, and teams

Connect to the systems and devices you use today

Improve security outcomes by decreasing response time

Seamlessly scale your operations across teams, territories, or the globe

Centralize operation metrics across the security operations to visualize and make data-driven decisions

Key features

  • A simple to use operator interface ensures that there is a consistent and rapid response to every event
  • SureView accepts alarms from any device, system, or person and can automatically connect this with nearby cameras.
  • Build simple, repeatable steps for the operator to follow when responding to events
  • Familiar mapping tools combined with easy access to Milestone live cameras provide operators with the real-time data they need to respond quickly
  • Managers can take action by identifying the trends and metrics that impact the performance of their teams
How it works
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How to install

Documentation

This is where you can find additional documentation

Milestone Verified Read verification

Specification

Required SureView Systems product(s)
SureView Response SureView Milestone Integration Milestone MIP 2021 v1.0.0.19

Has proven compatibility with the following Milestone versions:

  • XProtect
    Express+
    2022 R3, 10/11 2022
  • XProtect
    Corporate
    2022 R3, 10/11 2022
  • XProtect
    Expert
    2022 R3, 10/11 2022
  • XProtect
    Essential+
    2022 R3, 10/11 2022
  • XProtect
    Professional+
    2022 R3, 10/11 2022

Is also expected to work with:

  • XProtect
    Express+
    2021 R1, 06/29 2021 and later
  • XProtect
    Corporate
    2013, 05/21 2013 and later
  • XProtect
    Expert
    2017 R1, 02/15 2017 and later
  • XProtect
    Essential+
    2021 R1, 06/29 2021 and later
  • XProtect
    Professional+
    2021 R1, 06/29 2021 and later

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Your location is: United States

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