Viewing and editing details of an alarm

After you add the Alarm List to a position in a view, you can double-click an alarm to view information about it in a separate window. A window shows a preview of the alarm incident and live video.

You can manage the alarm in the following ways:

State: The state of the alarm indicates if someone has addressed the event. You can change the state of the alarm. Typically, you would change the state from New to In progress, and then later to On hold or Closed; but if required you can also change state from, for example, On hold to New.
Priority: Lets you change the priority of the alarm.
Assigned to: Lets you assign the alarm to a user in your organization, including yourself. The person to whom you assign the alarm becomes the owner of the alarm, and will be listed in the alarm list's Owner column.
Comment: Write comments and remarks that are added to the Activities section. Comments typically relate to the actions you have taken. For example, “Suspect detained by Security,” or “Suspect handed over to police,” or “False alarm.” The comments field appears at the bottom of the window.
Activities: The activities summarize how you have handled the alarm. Any changes you or your colleagues make to alarm state or priority, any reassigning of alarms between users as well as any comments added will automatically be included in the Activities section.
Note: Depending on the configuration of the surveillance system server, the alarm can contain instructions about what to do when receiving the alarm. The instructions are defined on the server side as part of the alarm definition. When that is the case, the activities are automatically displayed when you edit the alarm.
Print: Lets you print a report that contains information about the alarm, such as the alarm history and a still image from the time of the alarm, if an image is available.