Issue: You have tried to log in at a time when your user rights do not allow you to log in.

What to do: Wait until you are permitted to log in. Consult your surveillance system administrator if in doubt about your user rights.

Issue: You currently have no access rights to any part of the XProtect Smart Client, and therefore you cannot log in.

What to do: Consult your surveillance system administrator, who will be able to change your access rights if required.

Issue: You have entered your own credentials in the Authorized by: field. You cannot authorize yourself.

What to do: You must contact the person who has authorization rights. This could be your supervisor or your system administrator. This person must enter his or her credentials to authorize your login.

Issue: You have tried to authorize a user but you do not have the rights to do so.

What to do: Ask your system administrator to check that you have the necessary rights to authorize other users or ask someone else with sufficient rights to authorize the user.

Issue: It was not possible to connect to the surveillance system server at the specified server address.

What to do: Verify that you have typed the correct server address. Note that the http:// prefix as well as a port number is required as part of the server address (example: http://123.123.123.123:80, where :80 indicates the port number). Consult your surveillance system administrator if in doubt.

Issue: It was not possible to log in with the specified user name and/or password.

What to do: Verify that you have typed your user name correctly, then re-type your password to ensure it does not contain errors. User names as well as passwords are case sensitive (for example, there may be a difference between typing "Amanda" and "amanda").

Issue: The maximum number of clients allowed to connect to the surveillance system server simultaneously has been reached.

What to do: Wait for a while before connecting again. If access to the surveillance system is urgent, contact your surveillance system administrator, who may be able to extend the number of simultaneously connected clients.

Issue: A new version of the XProtect Smart Client is available. This message is typically accompanied by information about whether an update is recommended or whether it is a requirement (for example because important new features will not work in your current XProtect Smart Client version). The message will typically also contain information about where to download the new version from.

What to do: Follow the advice given in the message. Consult your surveillance system administrator if in doubt.

This error message only appears in a very rare scenario, where a backed-up configuration from one surveillance system is mistakenly used without any modification on another surveillance system. This can cause different cameras to "fight" over the same identity, and that can in turn block your XProtect Smart Client's access to the surveillance system. If you see such a message, you cannot correct the problem. Instead, contact your surveillance system administrator, who will be able to handle the issue.

Occurs if your time-dependent user rights no longer allow you to do something that you have previously been able to do. This is because—when connected to certain types of surveillance system—your user rights may vary depending on time of day, day of week, etc. Therefore, you may well be able to perform the action again at a later stage.

Occurs if your current XProtect Smart Client session is about to end. When connected to certain types of surveillance system, your rights to use the XProtect Smart Client may depend on time of day, day of week, etc.

When that is the case, you will typically see this message a number of minutes or seconds before your session will be closed; the exact number of minutes/seconds is defined on the surveillance system server.

Occurs if you have not used your XProtect Smart Client for a while (the exact time is defined on the surveillance system server), in which case your XProtect Smart Client session will be closed for security reasons.

When that is the case, this message will typically be presented a number of minutes or seconds before your session will be closed; the exact number of minutes/seconds is defined on the surveillance system server.