How Milestone meets facility management security needs 

1. Centralized, multi-site monitoring

As facility portfolios grow and diversify, managing video surveillance systems across multiple locations becomes increasingly complex. Facility managers need centralized, multi-site security monitoring to maintain consistent visibility and control across all locations. By unifying surveillance into a single platform, they can respond to incidents faster, streamline operations and enforce standardized security protocols. This approach also reduces costs, supports scalable growth and enables integrated reporting and analytics—making it easier to maintain regulatory compliance across the entire facility portfolio. 

Milestone’s XProtect video management software (VMS) is designed to meet this need with powerful features like Federated Architecture and Milestone Interconnect, which allow facility managers to centralize monitoring and control across multiple sites. With one unified system, teams can enforce consistent security policies, respond to incidents in real time and scale operations without disruption. 

2. Device-agnostic support and flexible scalability

Facility managers need device-agnostic support and flexible scalability to ensure long-term adaptability, cost-efficiency and seamless growth of their security infrastructure. In many facilities, surveillance systems include a mix of legacy and newer devices from different manufacturers. A device-agnostic platform allows facility managers to integrate and manage all these systems in one place—avoiding the need to rip and replace existing hardware. 

Flexible scalability is equally important as facilities expand, relocate or update security requirements. Whether adding more cameras, upgrading system capabilities or connecting new locations, facility managers need a platform that can scale with their operations without disrupting existing systems or requiring major overhauls. This flexibility ensures that security investments remain future-proof, cost-effective and aligned with evolving business needs. 

XProtect supports more security devices than any other video management software. With support for over 13,000 devices from 150+ manufacturers, XProtect allows facility managers to integrate legacy cameras alongside new hardware without compatibility issues. As security needs grow, Milestone’s modular licensing and scalable architecture make it easy to add devices, users or sites, ensuring that the system evolves with the facility without costly upgrades or operational disruption. This flexibility empowers organizations to protect their investments while building a future-ready security infrastructure. 

 3. Integration with other security solutions

Video surveillance evidence is more valuable when paired with other critical building systems—such as access control, fire detection and building management systems—to create a unified and efficient security ecosystem. When systems operate in silos, it can lead to delayed responses, data gaps and manual coordination during critical incidents. By integrating these technologies, facility managers can automate responses (e.g., pulling up relevant camera feeds when a door is forced open), improve situational awareness and ensure faster, more informed decision-making. 

Integration also reduces operational complexity by enabling centralized control and streamlined workflows. Instead of toggling between multiple platforms, security teams can manage everything through a single interface, saving time and reducing the risk of oversight. Ultimately, seamless integration enhances both operational efficiency and incident response effectiveness across the facility. 

Because XProtect supports seamless connectivity with a wide range of third-party security solutions, facility managers can unify video surveillance with access control, fire alarms, intrusion detection and building management systems—all within a single interface. Milestone also offers extensions like XProtect Access and integrations with industry-leading partners, enabling automated workflows and faster, coordinated responses to security events. This interoperability ensures that security operations are not only centralized but also deeply connected and responsive. 

4. Real-time incident response and analytics

As the security industry continues to move to a proactive security posture, facility managers need real-time incident response and analytics to detect, assess and respond to security threats as they happen. In dynamic environments like office buildings, business parks or mixed-use facilities, delayed reactions to incidents such as unauthorized access, vandalism or safety hazards can result in costly consequences or reputational damage. 

Real-time alerts, combined with other advanced video analytics, empower security teams to identify unusual behavior, track individuals or vehicles and verify alarms instantly—all of which reduce response time and improve decision-making under pressure. Additionally, analytics provide critical context during and after an incident by highlighting patterns, behaviors and areas of vulnerability, enabling facility managers to proactively mitigate future risks. In essence, these tools turn video surveillance from a passive recording system into an active layer of protection that supports faster, smarter security operations. 

Regardless of your facility size and needs, Milestone products, such as BriefCam video analytics, empower facility managers with the analytics for effective incident management. By combining live video monitoring, intelligent alerts and advanced analytics, Milestone enables security teams to detect and verify threats immediately, rather than relying solely on post-incident review.  

5. Compliance, data privacy and evidence handling

Facility managers need to ensure compliance, data privacy and proper evidence handling to protect their organization from legal, financial and reputational risks. As regulations such as GDPR continue to shape how organizations handle sensitive data, it’s essential to manage surveillance data securely by restricting access, ensuring proper retention and maintaining clear audit trails. When incidents do occur, video must be preserved and handled correctly to serve as credible evidence. Robust data governance helps maintain trust, meet regulatory requirements and ensure that security footage holds up under scrutiny.  

Milestone understands that video surveillance systems must offer greater support measures to help users meet compliance demands. XProtect offers encrypted storage, detailed audit logs and role-based access control to ensure that data is both secure and accessible for authorized users only. These built-in controls make it easier to demonstrate compliance and maintain trust. 

XProtect VMS delivers centralized, scalable and future-ready video security technology that empowers facility management professionals to go beyond simple security monitoring and extract real business value from video technology. 

With five variants, XProtect can be tailored to meet a range of facility sizes and complexity levels. Here’s how they align with the needs of facility management: 

• Centralized monitoring: Connect all your locations and security cameras to one central operational site for an instant overview with the Milestone Interconnect extension.
   
• Access control: Boost security and responsiveness by adding video capabilities to your access control and intrusion systems. You can reduce complexity with management from one centralized interface. Choose the XProtect Access extension or one of our partner integrations.  

• License plate recognition (LPR): Automate vehicle monitoring, track suspicious vehicles and simplify vehicle access control with the XProtect LPR extension or select one of our many partner integrations based on your facility needs.  

• Video analytics: Make your video searchable, actionable and quantifiable with video analytics that meet your needs. Choose BriefCam for comprehensive capabilities ranging from post-event review to business intelligence heatmaps. Or, you can consider XProtect Rapid REVIEW to enhance your search capabilities. 

Interested in additional ways to expand your facility’s solution? Be sure to check out all our extensions and technology partner integrations.  

We believe that Milestone delivers the facility management technology you need now and as you grow, but we understand you may still have questions. Read on to discover the answers to some of our most asked questions from facility managers like you:  

How much does Milestone XProtect cost? 
Milestone XProtect uses a flexible licensing model based on the number of devices, selected features and overall system scale—so pricing depends on your specific needs. We work with a global network of authorized distributors and resellers who provide localized support, speak your language and understand regional regulations. While Milestone sets a manufacturer’s suggested retail price (MSRP), resellers have the legal right to set their own prices, which is why pricing is not listed on our website. To get an accurate quote, we recommend booking a demo or contacting our sales team. Once you reach out, you can expect a follow-up call within two business days. 

Do I need a Milestone-certified partner to install the system? 
While Milestone is flexible and user-friendly, we recommend working with a certified reseller or integrator for the best results in deployment, integration and long-term support. You can find a Milestone partner here, or contact us directly and we’ll be happy to connect you with one. 

Can XProtect work with our existing cameras and access control systems? 
Yes, XProtect works with thousands of third-party devices and systems, so you can preserve your existing investments. You can view the full list of supported devices here. We include our access control integration partners in our Technology Partner Finder.  

Does Milestone support cloud hosting? 
Yes, Milestone supports cloud hosting. XProtect can be deployed on-premises VMS, in private cloud or in a hybrid environment. This allows components like the XProtect Management Client or recording server to run in the cloud (e.g., AWS). For fully cloud-native deployments, Arcules, a Milestone product, offers a true video surveillance as a service (VSaaS) model—a subscription-based VMS that is cloud hosted. If you're using XProtect with BriefCam analytics, cloud storage like AWS is possible. Depending on bandwidth and performance needs, it may be more efficient to store footage on-site and host select components in the cloud. We recommend consulting with a Milestone partner to determine the best architecture for your setup. For more information on how XProtect works with AWS, check out more details here.  

What kind of technical support is available? 
Milestone offers robust technical support through the Milestone Care program. With Care Plus, you receive ongoing software updates and system enhancements, while Care Premium adds 24/7 direct access to Milestone’s support team for critical issues. You can also access our Support Community for guides, documentation and forums. For localized support, Milestone partners with certified resellers worldwide to ensure expert assistance in your region. 

Facility management is about more than keeping doors locked and cameras rolling. It's about delivering smart, connected environments that protect people, property and data all while supporting efficient operations. Whether you're overseeing a single corporate office or a global network of mixed-use buildings, Milestone offers the flexibility, security and insight needed to modernize your office video surveillance strategy.  

Ready to learn how Milestone can support your facility management? Request a personalized demo today.