Lift and apply privacy masks

This feature is only available for selected surveillance systems.

It can sometimes be necessary to view the video beneath the areas covered by privacy masks, for example, in case of an incident. This is only possible for privacy masks that your system administrator has defined as liftable privacy masks in the Management Client and if you have the necessary user rights.

If you do not have the necessary user rights, you will be asked for additional authorization. Contact a person who has the rights to authorize you, so he or she can enter their credentials in the form that appears. If you do not know who can authorize you, ask your system administrator.

To lift privacy masks:

On the Live or Playback tab, click More > Lift privacy masks on the application toolbar.

If you have the rights to lift privacy masks, liftable privacy masks now disappear for all cameras and permanent privacy masks remain.

If you do not have sufficient rights, a dialog box appears.
Contact a person who has the rights to authorize you, so he or she can enter their credentials.
Liftable privacy masks disappear and permanent privacy masks remain.
The lift ends (times out) after 30 minutes, if your system administrator has not changed the default value, but you can apply the masks any time. On the application toolbar, click More > Apply privacy masks.
If you log out of XProtect Smart Client with lifted privacy masks and log in again, the masks will always be reapplied.